Booking Policy
Welcome! We’re thrilled to have you as our guest.
To provide the best experience for you and all future guests, we request your assistance in reviewing the following guidelines.
Reservations
Reservations are held with a credit card and charged a full deposit at the time of booking. Cancellations made within 7 days are refundable, minus the first night’s stay. Credit cards will be charged an additional $100 the day of check-in for incidentals. The authorization will hold the funds until the day of your departure. Authorized amounts may take up to 7 days to be released by your bank, and the hotel will not be responsible for any resulting fees or charges. A credit card is the only accepted form of payment.
Cancellations
Cancellations made outside of 7 days prior to check-in are fully refundable. Any cancellation made between 7 days and 24 hours prior to check-in will be charged the first night’s stay. Cancellations made less than 24 hours in advance are non-refundable. No exceptions will be made for weather, and there are no refunds for shortened stays or early departures. Please call us at 1-855-GUILDED (ext. 2) if you need to cancel your reservation.
Minimum Stay Requirements
Our Alice suite requires a two-night stay on weekends only. All other rooms are open for a 1 night stay.
Occupancy
Guests must maintain a maximum of two overnight guests per one-bedroom suite, and four overnight guests per two-bedroom suite or suite with two queen beds. Outside visitors must be communicated to management prior to their arrival. Children are permitted as “extra” guests in the room, and we do offer the option of a crib or pack-and-play.
Accessibility
Guild House Hotel is a four-story walkup, and features one ADA accessible unit on the ground floor. ESA and PSD service dogs are permitted.
Check-In Policy
As an “invisible service” hotel, Guild House has no on-site concierge or personnel. Prior to your arrival, you will be provided with a 6-digit access code for the front door and for your room. If you need check-in help, we can be reached from 9 a.m. to 9 p.m. via text (215-996-7070), via phone (1-855-GUILDED) or via email (inquiries@guildhousehotel.com).
Arrivals and Early Arrivals
Our check-in time is 4 p.m.
We understand that your travel plans may not align perfectly with our regular check-in and checkout times, and we’d like to help you be comfortable in every part of your stay. To this end, your 6-digit pin code will be effective beginning at 12 p.m. on the day of your check-in. This will allow you into the hotel. You’re welcome to bring in your bags and make yourself at home in our Library until your room is available.
If your room is ready earlier than the designated 4 p.m. check-in time, we’ll send you a text message to let you know your pin code will now work for entrance into your room.
Early check-ins (before 4 p.m.) may be extended as a complimentary service based on availability. We ask that you contact us at least 1 day prior to arrival to make arrangements.
Unfortunately, we have no public restrooms in the hotel or in our Library lounge. It’s worth noting, perhaps, that there are a number of cafes in the blocks surrounding Guild House Hotel. We’re happy to direct you to them if it’s helpful to you.
Checkout and Late Checkout
Our normal checkout time is 11 a.m., at which point your pin code will deactivate.
If you depart earlier than that, we ask that you let us know via text (215-996-7070) or phone (1-855-GUILDED, ext. 2) so that we may adjust our cleaning schedules.
If you’d like to request up to 1 to 2 hours of late checkout, we are happy to accommodate in most circumstances. Please send our concierge a message, and we can plan accordingly. Unless otherwise arranged, your pin code is set to deactivate at 11 a.m. on checkout day.
Because we are a small boutique hotel, reservations, cancellations, and timely check-ins and checkouts are all vital to our operation: If a guest checks out after 11 a.m. without prior approval, that guest will be subject to a $200 fee.
If your departure time from the city is not until later in the afternoon on your checkout day, we are happy to stow your luggage for a short period of time in the self-serve locker located on the third floor. (We will provide a pin code for the locker, but might also do so for other guests; belongings are stored at your own risk.) Should you need any sort of assistance after checkout, please feel free to contact the concierge.
Thank you! We look forward to welcoming you to Guild House Hotel!
Location: 1307 Locust Street, Philadelphia, PA 19107
Check-in: 4:00 p.m.
Checkout: 11:00 a.m.
Library Quiet Hours: 10:00 p.m. to 7:00 a.m.
HOUSE RULES
Security Surveillance
For guest safety and security, there is 24/7 monitored security surveillance in the common areas and exterior of the property.
Smoking
Smoking is not permitted in Guild House Hotel common areas, or inside rooms and suites.
Any evidence or complaints of smoking in the hotel room may result in a $500 fee. (This includes tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, diffusers, hookahs, incense, cigars and burning candles.)
Also Not Permitted
No gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, or animals (with the exception of service animals).
Pets
We’re a pet-free environment, with the exception of service animals specifically trained to aid a disabled guest. Violators are subject to a $500 fee.
Deliveries
Guests must be present for any third-party deliveries (food, drink, services) unless otherwise communicated to management as a special request. No vendors are allowed in the hotel unless accompanied by a guest or management. Please meet all deliveries at the front door.
Umbrellas
Our umbrellas are available for guest use. We ask that they’re returned to the property immediately following use. (There will be a charge for umbrellas that are not returned.) Please leave wet umbrellas in the holder inside the entrance of the property.
Noise
We ask that all guests might be considerate of other guests in neighboring rooms, and that noise is kept to a minimum between 10 p.m. and 7 a.m. in the common areas of the hotel. We reserve the right to contact guests in the event of complaints or excessive noise, and to issue fees of up to $200 if it remains a problem.
Parties
Unless a guest has secured prior approval from hotel management, Guild House does not allow parties or more than two outside visitors at a time.
Photography
Commercial photography and filming are prohibited on property without prior approval from hotel management. A fee of $5,000 will be charged upon violation.
Lost or Damaged Property
Upon booking, we require a credit card on hold for any damages and/or excessive cleanings associated with anything beyond normal use of our amenities during a guest’s stay. The guest authorizes Guild House Hotel to charge the cost of repair of such damage or loss of such items caused by themselves, or any person for whom they are responsible. Such damage would include the cost of cleaning textiles and fumigation if the guest smokes in a room; and/or damage to furniture, rugs, walls and fixtures; and replacing missing items such as bedding, towels, furnishings, kitchenware, etc.
All furniture, furnishings and kitchenware must be returned to its original placement prior to checking out. Violations will result in an additional fee of $500.
Hotel Rights
It is agreed that the guest will conduct himself/herself in a respectable manner and will
not cause any nuisance or annoyance within the hotel premise. Hotel management
has the right to request that any guest vacate his/her room or other areas of the hotel
forthwith, without previous notice and without assigning any reason whatsoever, and
the guest shall be bound to vacate when requested to do so. In case of the default,
the management has the right to remove the guest’s luggage and belongings from the
room occupied by him/her.
OUR CLEANLINESS STANDARDS
Cleanliness Policy
Prior to your arrival, your room will be deep-cleaned using the detailed and stringent
protocols prescribed by the CDC. In our rooms and public spaces, special attention
is given to high-traffic areas and high-touch surfaces (including but not limited to door
handles, counters, chairs, tables, guest room door locks, electronic kiosks, stair handrails,
shower dispensers, control panels, nightstands and more). We use only disinfectants
qualified by the Environmental Protection Agency as effective against COVID-19.
We also offer touchless sanitizing stations throughout the hotel, and require all guests,
team members, visitors and vendors to wear masks in our public spaces.
COVID SAFETY
COVID Policies and Protocol
Based on guidelines from the Centers for Disease Control and Prevention, we are taking
every preventative measure we can to try to keep guests and team members healthy and
safe. Upon check-in, we will be asking all guests to complete a Covid-19 health screening.
Social distancing is required and masks must be worn in public areas. All team
members, guests, visitors and vendors must wear a face covering at all times in public
spaces where social distancing cannot be maintained. Guests will also be advised to
maintain a safe distance of 6 feet apart in public spaces. (We may ask you to remove
your mask briefly to provide age or identity verification; for security purposes,
coverings that obscure the entire face are not permitted.) We ask that the dumbwaiter is used one party at a time.
Please read more about our COVID safety measures and protocol here.
Rates & policies subject to change.
By submitting your booking request you have read and agreed to the terms & conditions.
Please read carefully. Failure to comply with our terms & conditions may result in penalty fee(s) and/or eviction.
